Helpdesk Dojo Open the lab

Help desk & sysadmin training

Learn the job by doing it.

Practice help desk and sysadmin work in a safe, simulated directory. Type real PowerShell-style commands and get graded on what actually changes.

Try the lab How it works

How the lab works

  1. Read the ticket

    Each task is a request from a user or manager, the way it would arrive on a real help desk queue.

  2. Work in the console

    Use PowerShell-style commands like Get-ADUser and Add-ADGroupMember against a fake Larkspur directory.

  3. Get graded on the result

    The lab checks the directory's state, not the text you typed. If the account is unlocked and the group is right, the task passes.

Rooms

Room 1 · Available now

Account Triage

Unlock the right account, mirror one user's groups to another, set up a new hire, and track down the source of a lockout. Three console tasks and a ticket question, worth 400 XP.

Start Room 1

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